DayBlink's experienced contact center professionals understand how to drive positive customer experiences crucial to supporting your business' service offerings. Our global experience enables you to better navigate nuances, effect change, and produce results across diverse markets. At DayBlink, we understand the value that effective customer interactions bring to revenue and reputation, and we position companies to leverage customer interaction to improve global operations.


Partners

DayBlink Consulting’s broad expertise allows us to provide additional Contact Center support through:

+ Capabilities Assessment

  • Pinpoints and understands improvement opportunities
  • Evaluates current processes, policies, technology, and management
  • Determines the gap between where operations and capabilities are today and where they need to be in the future

+ Technology Advisory

  • Identifies current technology gaps with industry standards
  • Provides self-service assessment to help clients use web-based technologies most effectively
  • Determines which technology changes will most benefit customer experience and lower total cost to serve

+ Prioritized Roadmap

  • Develops a roadmap with a mixture of short term wins and transformative change to maximize benefits
  • Proposes changes that an entire organization can follow, decreasing change anxiety
  • Provides leadership team that has experience designing a contact center model that delivers superior customer experience

+ Strategic Execution

  • Guides client through execution with methodology and processes
  • Supports leaders and management in implementing new technology initiatives
  • Coordinates and ensures successful implementation of improvement program

+ Functional Integration

  • Assists in the best customer experience by further utilizing a wide breadth of skills to optimize other functional areas with Contact Center Operations
  • Integrates other functional interfaces into one omnichannel of support
  • Ensures a smooth transition for the contact center to utilize these technologies

+ Data Science

  • Implements our dynamic process time and motion study toolset to measure current state and underpin data-driven improvement strategies
  • Utilizes data science technologies to further analyze improvements to daily operations
  • Visualizes and identifies actionable insights to be communicated to senior management

 

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